Shipping Policy

Thank you for choosing Maddus Studio! We strive to provide you with high-quality, handmade products. Please take a moment to review our order processing and shipping details.

Processing Time:

• Each product is individually crafted by me, our sole creator, ensuring the highest quality.
• Please allow 10-14 business days for processing as we dedicate time and care to handcraft every item.
• We believe that quality cannot be rushed. Your patience allows us to maintain excellence in both crafting and packaging.

Shipping Details:

• All orders are shipped via USPS, UPS, or DHL, with shipping rates based on package weight, size, and carrier rates.
• Please ensure your shipping address is accurate to avoid any issues. We are not responsible for lost packages due to incorrect addresses.

Lost, Stolen, or Damaged Packages:

• Maddus Studio is not responsible for lost, stolen, or damaged packages once handed over to the carrier.
• If issues arise, contact the carrier directly. For assistance, reach out to us at Studiomaddus@gmail.com.

Damaged Products:

• We package orders carefully to prevent breakage, but if a product arrives damaged, email us at Studiomaddus@gmail.com with a photo and order number for a resolution.

Tracking Information:

• Tracking numbers are sent to the email or phone number on file when your order is ready for shipping.
• If you don't receive a tracking email, check your spam folder.

International Orders:

• For international orders, customers are responsible for any tax and duty fees, including VAT taxes.
• No shipping refund will be issued for declined packages due to high fees.
• Maddus Studio is not responsible for delays due to customs.

Thank you for your understanding and support. We value your trust in our craftsmanship and are here to assist you. Feel free to reach out to Madeleyn at Studiomaddus@gmail.com for any inquiries or assistance during the shipment process.

Happy shopping! 🌟